Refund policy

At EKJ Wear UK Limited, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.

1. Returns:

a. **Unopened Products:**
– We accept returns on unopened products within 30 days of the original purchase date.
– To initiate a return, please contact our customer service team at info@ekjwear.com.
– Once your return is received and inspected, we will issue a refund to your original payment method.

b. **Damaged or Defective Products:**
– If you receive a damaged or defective product, please contact us within 7 days of receiving the item.
– Provide clear photos of the damaged or defective product.
– We will either replace the item or issue a refund based on your preference.

2. Refunds:

a. **Refund Processing:**
– Refunds will be processed within 7-10 business days of receiving the returned item.
– The refund will be issued to the original payment method.

b. **Shipping Costs:**
– Shipping costs are non-refundable, except in the case of a damaged or defective product.

3. Exchanges: – We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Contact Us: – If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@ekjwear.com.